Shipping policy

At Dandousha, we are committed to delivering your orders safely, efficiently, and on time. To ensure a smooth shopping experience, please review our shipping policy below.

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Order Processing Time

• All orders are processed within 1–2 business days after order confirmation.

• Orders placed on Fridays or public holidays will be processed on the next business day.

• During peak seasons or promotional periods, processing times may be slightly extended.

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Shipping Coverage

• Domestic Shipping: We currently ship to all governorates across Egypt.

• International Shipping: International shipping availability will be announced soon.

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Estimated Delivery Time (Within Egypt)

Delivery times may vary based on location and courier capacity:

• Cairo & Giza: 1–3 business days

• Alexandria: 2–4 business days

• Other Governorates: 2–5 business days

Delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions, public holidays, or courier delays.

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Shipping Fees

• Shipping fees are calculated at checkout based on your delivery location.

• Any applicable Cash on Delivery (COD) fees will be clearly displayed before order confirmation.

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Cash on Delivery (COD)

• COD is available for eligible locations within Egypt.

• Customers are requested to provide accurate contact details to ensure successful delivery.

• In case of order refusal without valid reason, Jazlyn reserves the right to restrict future COD orders.

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Order Tracking

• Once your order is shipped, you will receive a tracking link or confirmation message via SMS or WhatsApp.

• You can track your shipment directly through the courier’s tracking system.

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Delays & Force Majeure

While we partner with trusted third-party courier companies, delivery delays may occur due to:

• Public holidays

• Weather conditions

• Security or governmental restrictions

• Courier operational delays

Jazlyn is not liable for delays caused by circumstances beyond our control, but we will always assist in tracking and resolving issues.

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Lost or Damaged Shipments

• If your order arrives damaged or incomplete, please contact us within 24 hours of delivery.

• Claims reported after this period may not be eligible for resolution.

• Jazlyn will coordinate with the courier to investigate and provide a suitable solution.

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For any shipping-related inquiries, please contact our customer support team:

Email: support@Dandousha.com

WhatsApp: 01019885986